Council clears Multichoice over billings and other complaints

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In a recent statement, the council revealed its delight to announce a successful implementation of the customer focused initiatives prescribed by the Council to improve customer service from the Satellite pay TV company.

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Speaking at the joint press conference, the Director General of the Consumer Protection Council; Mrs. Dupe Atoki said; “The mandate of the council is to ensure that consumer’s rights and interests are protected. The CPC has been working with MultiChoice Nigeria in achieving this and we are confident that the issues have been addressed.”

In his reaction, the Managing Director of MultiChoice Nigeria, John Ugbe said, “Over the past year, we have worked closely with the CPC, to identify our customers’ areas of need, and made a commitment towards implementing solutions that will resonate with our customers and lead to improved customer service.”

Some of the key customer-focused initiatives recently implemented by MultiChoice after CPC's directives include introduction of toll free lines for the public to reach the call centre which now operates longer hours during weekends and public holidays to ensure greater service and convenience, as well as allowing customers to place their accounts on hold while they are away on holiday for a maximum of 14 days (twice annually for each customer).