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"Our customers guide our decisions," MD tells Consumer Protection Council

September 12, 2015 11:04 AM

The assurance was given in Abuja on Thursday, September 10, 2015 at the scheduled hearing into costumers' complaints at the Consumer Protection Council (CPC) head office.

John Ugbe

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Speaking at the event, Ugbe, who led a team of experts to the hearing, said, “Our customers guide the decisions we make and all our initiatives continue to be geared towards a rewarding customer experience for our subscribers. We await further communication on a new appointment from the CPC, as we work jointly towards improved quality and content for our customers.”

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Armed with a number of official documentation that the CPC had requested at the hearing, Ugbe further said, 'We recognise the role the CPC plays in consumer protection and we are glad that we have the opportunity to meet with them in order to achieve optimal customer satisfaction, which is our key objective.'