Regulator mandates telecom operators to grant a 14-day validity extension on data

abiola

October 2, 2017 9:07 AM

The NCC has taken into account the fact that many users for one reason or the other are not able to exhaust their data cap before its expiration date.

The Nigerian Communications Commission has required of the Telecom network operators to extend the validity of their customers’ data subscription by 14 days.

This information was disclosed in Minna, Niger State capital by Hellen Obi, who represented the Executive Vice Chairman NCC, Professor Umar Danbata, at the Consumers Conversation Forum.

The forum was organized by the NCC to alert consumers on the need to follow the right channel in resolving issues with their telecom service providers.

“NCC has mandated all network providers to give their subscribers 14 days of grace after the 30 days expiration of their data if they still have data left and cannot recharge to get their data rolled over,” she stated.

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Obi declared 2017 as NCC Telecom Consumer year as a result of the consumer’s importance to the growth and development of the telecom industry.

“The year of telecom consumer, which was formally launched by NCC Executive Vice Chairman/CEO, Danbata, is in tandem with the 8-point Agenda of the commission aimed to protect, educate, and empower consumers towards ensuring sustainable growth and further development in the Telecom sector.’’

She explicated that the consumer conversation was designed to educate and inform consumers about their rights and privileges with their service providers.

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