Tech giant says it is nearly ready to explain what happened with the Galaxy Note 7

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January 6, 2017 9:22 AM

The company is now at a critical point as it hopes to move past the Note 7 catastrophe and rebuild its reputation.

Galaxy Note 7 reportedly caught fire while the battery was being charged.

Samsung will very much like to move forward but it knows it has to address what went wrong in the recent past, particularly what happened with the disastrous

"This year was a challenging year for Samsung," said Samsung Electronics America president Tim Baxter at the company's CES 2017 press conference, according to Recode.

Baxter said the South Korea-based company continues to work internally and with third parties to detail what went wrong the device. “Very soon we will be sharing the root-cause report on the Note 7,” he said.

A number of Samsung's large-screen Galaxy Note 7 phones caught fire, forcing the company to make a recall. It initially blamed a battery issue and issued replacement devices, but was forced to shut down the entire product after some replacement models also went ablaze.

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