Konga.Com, The Future Of e-Commerce In Present Nigeria

jonathan

October 16, 2013 2:41 PM

With the trend of online commerce slowly stirring a wave in Nigeria, konga.com, an e-commerce upstart founded by Sim Shagaya, began operations in July, 2012, with a vision that borders on redefining optimum online shopping experience in the country and offer thronging shoppers unparalleled, customer-driven service with strong a foundation based on trust.

Barely 8 months have gone by and konga.com has shot up from its little staff number of seven employees working with a sense of purpose, fervently hoping for a first sale, to 130 staff striving to shoulder the requirements of a huge amount of customers placing orders for a diverse range of items.

As an online e-commerce platform, konga.com brings up thousands of products to customers ranging from groceries, household appliances, bright toys, computer gaming consoles, books, beauty and fashion care, movies, wrist-watches, baby packages, toys, mobile and electronic products, all stacked in a 15,000 square foot warehouse in Ilupeju, Lagos.

Perusing through konga.com modus operandi, the Chief Executive Officer, Sim Shagaya, revealed that the company has successfully created a system where shoppers can come on to the platform, transact and have their orders delivered anywhere in Lagos within 24 hours, and between one to three days anywhere outside Lagos.

The payment system for customers on the platform is quite a no-brainer. It is simplicity on a new scale. Possessing custom adjustments to suit your specific need. With konga.com you can pay cash on delivery of ordered items, pay online using debit cards, or swipe cards at any point of sale (POS) terminal. But there’s a condition though. Cash payments in excess of N100, 000 will not be accepted due to security concerns. Such payments are better suited for online transactions, and bank deposits.

Mr. Lekan Olakambi, the Vice President, Purchasing of konga.com, obviously whelmed in excellent customer service delivery, explains that the company offers a mind-blowing customer service system that allows unsatisfied customers a seven-day product return quality for items that did not meet their expectations.

For a solely indigenous company playing in the uber-competitive e-commerce sector dominated by heavily-funded competitors, and taking into view happy success stories of some shoppers on the platform, it begs the conclusion that konga.com has blazed right up the rating meter for performance, considering how young it is.

jonathan