10 FAQ about Mastercard contactless solutions answered

If you're curious about this innovative technology, here are 10 frequently asked questions to help you experience seamless payments.

1) What are contactless payments?

Contactless payments refer to solutions that make the checkout experience faster and more convenient for consumers and businesses. By adopting a contactless payment system, consumers can tap their contactless-enabled cards or smart devices against the payment terminal for swift and efficient transactions.

2) What is Mastercard contactless?

Mastercard contactless is like having the exact change wherever you go. Officially launched in Nigeria in December 2023, Mastercard contactless solutions seek to empower businesses and consumers to accept and make card payments easily and cost-effectively. It’s like paying with a handshake – smooth, fast, and convenient.

3) How does Mastercard contactless work?

Mastercard contactless solutions utilise Near-Field Communication (NFC), Radio Frequency or QR Codes. When you tap your contactless card or device at the checkout, the payment details are transmitted wirelessly to the Mastercard network. In the case of a mobile phone transaction, you will promptly receive a payment confirmation moments after tapping, ensuring a swift and efficient payment experience.

4) What are Mastercard contactless solutions?

Mastercard contactless solutions include Tap on Phone, which allows consumers to transact from any contactless card including debit to credit, or any mobile wallet directly from their NFC-enabled smartphones; QR Link2Pay, which allows consumers to make payments from their mobile devices by scanning the Mastercard QR code or manually inputting an alias provided by the merchant, and Pay by Link, which allows consumers and businesses to use a link that enables them to make and receive instant payments.

5) How do I sign up for and use Mastercard contactless solutions as a consumer or a business?

Tap On Phone

Businesses

Businesses interested in utilising Mastercard’s Tap on Phone feature only need to follow the following phases and steps:

Phase I - Onboarding:

Step 1 – Start with an NFC Android Device and download a dedicated Tap on Phone app via the app store.
Step 2 – Request set up from your bank and receive credentials.
Step 3 – Sign in with credentials.
Step 4 – Start transacting.

Phase II - Receiving Payments:

Step 1 – Log in to the app after successful signup and input the amount of the purchase made.
Step 2 – Select the card variant and tap the NFC enabled card on the NFC antenna of the device.

Cardholders

For cardholders, all recently issued and future Mastercard cards are NFC-enabled, so no need to go through any onboarding process. All you need to do to make payments is to tap your NFC-enabled card on the mobile device, enter your card pin, elect account type i.e., savings or current, and wait for payment confirmation on the merchant’s device – provided they are contactless-enabled.

For information on how to use the other contactless solutions, please visit our official website here.

10 FAQ about Mastercard contactless solutions answered Pulse Nigeria

6) Why should I use Mastercard contactless solutions?

Many benefits come with using Mastercard contactless solutions:

Quick and Convenient Transactions: Mastercard contactless solutions enable faster and more convenient transactions by eliminating the need to physically swipe or insert your card or carry cash.
Security Measures: Mastercard contactless transactions incorporate security features such as tokenisation and encryption to protect the cardholder's sensitive information, reducing the risk of loss or counterfeiting and guarding against double-billing per transaction.
Widespread Acceptance: Mastercard contactless solutions are widely accepted by merchants around the world that support contactless payments. This includes various retail stores, restaurants, convenience stores, and other businesses.

7) Where can I make Mastercard contactless payments?

Simply tap to pay anywhere you see the contactless symbol at checkout as seen here. This includes fast food restaurants, convenience stores, and pharmacies. If you don't see the contactless symbol, your contactless-enabled card can still be used by inserting your chipped card or swiping at checkout.

8) How close does the "tap" have to be to the checkout reader?

Typically, when you tap your card/device at checkout, it must be within an inch or two of the contactless symbol on the terminal at the counter. Please note that if you have more than one contactless card in your wallet, you should remove the specific card you would like to use rather than tapping your wallet against the reader.

9) Is it safe?

Yes, contactless payments, with secure encryption and zero liability protection, are as safe as your regular card. Your card or device stays in your hands during payment, requires proximity to the reader, and ensures you are billed only once - even if you tap more than once at checkout.