3rd edition to hold this October

August 28, 2015 9:55 AM

Nigeria Customer Service Awards a new initiative open for Nigerian youths between the ages of 20 and 35 with passion for excellent customer service.

The 3rd edition of Nigeria Customer Service Awards (NCSA) is slated for October 8, 2015 during the International Customer Service Week. The Awards will hold at Four Points by Sheraton Victoria Island, Lagos.‎‎NCSA celebrates service excellence yearly in Nigeria and also encourages companies to go beyond paying lip service to customers.‎ Companies are assessed by the following criteria: nominations, feedback from customers, professional evaluation of company management and staff as it relates to service delivery and lastly, the visit of mystery shoppers to the most nominated companies for firsthand practical ‎observation.

The Awards covers over 32 sectors among which are banking, telecommunications, transportation, media, courier service, E-commerce, insurance, pension funds administrators among others. Some of the 2014 winners are Access Bank, Channels TV, Etisalat, Kia Motors Nigeria, DHL, Konga and Phase3 Telecoms.‎

The coordinator Aliyu Ilias also said the application for the 2015/2016 Nigeria Customer Service Ambassador, a new initiative that has been introduced by the organisers, is open for Nigerian youths between the ages of 20 and 35 with passion for excellent customer service.

Six Nigeria Customer Service Ambassadors will emerge, one from each of the Nigeria's geo-political zones (South -West,south-East, South-South ,North-Central, North-West, North-East ), as well as one African Customer Service Ambassador. The shortlisted youth will be evaluated in both theory and practical examination to emerge the Ambassador.

The application closes on September 10, 2015.‎ The ambassadors will promote good customer service culture, identify and celebrate good customer service companies and also seek compensation for bad customer service to customers.‎The winners will be unveiled on October 8th, 2015. ‎Nomination for the best customer service company in Nigeria and application for the Ambassador can be done at: www.nigeriacustomerserviceawards.com.‎For participation and sponsorship, call 08052205072, 07032150324, 09-2903442 or email info@nigeriacustomerserviceawards.com.