The 10 American airports people hate flying into the most

pulse

September 19, 2018 7:06 PM

Customer satisfaction with US airports is at a 13-year high but airports in New York, Boston, LA, and Chicago all sit at the bottom of the rankings.

Overall traveler satisfaction with
However, airports serving major cities like New York, LA, Chicago, and Boston all find themselves at the bottom of the rankings.

J.D. Power recently released the latest edition of its annual North America Airport Satisfaction Study. The 2018 edition of the study found that overall passenger satisfaction is the highest ever recorded in its 13-year history.

Overall traveler satisfaction increased 12 points on a 1,000-point scale to 761.

According to the study, travelers surveyed by the consumer data and analytics firm reported improvements in several major areas including check-in; dining and retail; as well as terminal facilities.

Unfortunately, things may get worse before it gets better for many of these cities.

See the rest of the story at Business Insider

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