How consumers rank the top delivery services in the US — and how they stack up against the growing threat of Amazon (AMZN, FDX, USD)

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December 13, 2018 4:17 PM

The 2018 Delivery Trust Report from Business Insider Intelligence, Business Insider's premium research service, compiles exclusive survey data to outline the opportunities for delivery companies to engage and delight customers.

US consumers rank delivery tracking features

Business Insider Intelligence The 2018 Delivery Trust Report

Uses proprietary consumer survey data to evaluate how the largest delivery companies in the US stack up on customer service, package tracking, package protection, and timeliness of delivery.
Assesses how at risk these providers are to new challengers entering the space.
Shares strategies on how delivery companies can achieve feature parity and, ideally, differentiation, in customer experience.

So, which delivery features do consumers care about?

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Want to learn more?

2018 Delivery Trust Report

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