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Top 10 airports in Africa with the best staff in 2024

The success of these airports is not solely due to state-of-the-art facilities and modern technology. The human element—airport staff—plays an important role in creating a welcoming and efficient environment for travellers.

Top 10 airports in Africa with the best staff in 2024
  • Business Insider Africa presents the top 10 airports in Africa with the best staff in 2024
  • The list is courtesy of Skytrax
  • In 2024, Cape Town International Airport in South Africa ranked first for having the best airport staff.

The aviation industry in Africa has taken off lately, thanks to increasing demand for air travel and investments in airport infrastructure. This growth has boosted connectivity across the continent, helping the economy and tourism.

When it comes to air travel, having a seamless experience at the airport can make a difference in your trip. In Africa, some airports stand out for their exceptional facilities and services. Earlier, we highlighted the 10 best airports in Africa for 2024, with Durban King Shaka Airport in South Africa topping the list.

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However, the success of these airports is not solely due to state-of-the-art facilities and modern technology. The human element—airport staff—plays an important role in creating a welcoming and efficient environment for travellers.

A recent report by Skytrax has revealed the airports in Africa with the best staff in 2024. The report recognizes the combined quality of staff service, including attitude, friendliness, and efficiency, delivered across frontline positions at an airport. This includes employees working at customer help desks, immigration and security, retail shops, and food and beverage outlets.

In 2024, Cape Town International Airport in South Africa ranked first for having the best airport staff. Additionally, Durban King Shaka Airport in South Africa and Mauritius Airport in Mauritius also received recognition.

Rank Aiport Country
1 Cape Town International Airport South Africa
2 Durban King Shaka South Africa
3 Mauritius Aiport Mauritius
4 Casablanca Aiport Morocco
5 Seychelles Airport Seychelles
6 Kigali Airport Rwanda
7 Marrakech Airport Morocco
8 Nairobi Airport Kenya
9 Addis Ababa Airport Ethiopia
10 Rabat Airport Morocco

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