Etisalat Commissions New Flagship Experience Centre In Abuja

One of Nigeria's telecommunication giants, Etisalat, has commissioned a world class flagship Experience Centre in Abuja, the Federal Capital Territory (FCT).In a chat with newsmen at the official launch of the Flagship Experience Centre, Chief Executive Officer, Etisalat Nigeria, Mr. Matthew Willsher said the company constantly strives to deliver outstanding customer service at every touch point.

“We focus on creating a world class environment that will enable our customers to explore the latest innovations and discover great ways to get more out of the Etisalat network. Here, our customers can experience the essence of our brand while being guided by Etisalat Geeks – our tech savvy retail consultants who can guide them on the right technology to fit their lifestyle." He said.He added that the company has over 200 Etisalat Experience Centres and other touch points across Nigeria and a rapidly growing subscriber base now at 19.5 million subscribers.

Also speaking at the launch, Director, Consumer Affairs, National Communications Commission, Hajiya Mariam Bayi noted that Etisalat consistently performs beyond expectations in terms of quality of service.

She said: "It will be a great thing to see all the other network providers emulate Etisalat in providing excellent network quality and customer service".Also commenting on the initiative, a High Value Customer of Etisalat and Chairman of William Dankan Hydro Electric Power Limited, Mr Willaim Duncan expressed his delight at the quality of infrastructure in the centre.

"I walked into an Etisalat Experience Centre about 2 months ago to port my line from one of the leading network providers and since then, I have never been disappointed. Having used all the other networks in Nigeria, I can tell you that the Etisalat network is the best we have in this country in terms of Quality of voice calls, SMS and data," he said.The Etisalat Flagship Experience Centre which is located at Ropp House, Wuse 2, Abuja, has a care segment for Nokia, Apple, TECNO and Samsung products; a VIP Cafe and VIP waiting lounge where high value customers can wait while being attended to.

The Experience Centre also has a Geek Force Bar where customers can try out new apps while being guided by Etisalat Geeks.