Customer Care 10 tips that will take your business to the next level

To help you understand and make better customer service an integral part of your business, here are 10 easy to learn tips.

  • Published:
How do your customers rate you on customer service? play

How do your customers rate you on customer service?

(Forbes)
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The customer is always right.” That saying is the mantra of customer service all over the world but not surprisingly, many businesses are still losing customers due to poor customer service. 

If you run any kind of business and you do not know the importance of customer service to that business, then maybe you shouldn’t be running that business. 

You shouldn’t be the only that is aware of the importance of customer service to a business either. your employees and anyone in your company that could have any kind of interaction with your customers should too.

How do customers feel after they have interacted with your business or one of your customer service reps? play

How do customers feel after they have interacted with your business or one of your customer service reps?

(Keeping)

 

To help you understand and make better customer service an integral part of your business, here are 10 easy to learn tips for better customer care service: 

  • Always smile when you are talking to a customer in person or on the phone (trust me they can tell when you are)

  • Always be proactive and ask how you can help before they ask for your help. 

  • Never tell a customer about your upcoming work break. 

  • “I don’t know” is never the correct answer to give to a customer. Unless you are going to add “but I can find out for you.”

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  • Do not let chatty customers take over your time when there are other waiting. 

  • Always inspect merchandise/goods/food before you package it.

  • Develop your ability to read a customer’s body language. (when you see they need help and come to their aid before they ask for it)

  • Never discuss other customers in front of another customer. They will always wonder what you say about them when they leave. 

  • Always smile and encourage the customer to come back again as you say goodbye. 

  • If a customer’s card is declined, always be discreet by diplomatically asking them if they have another method of payment.

What is the quality of service customers can expect from your business? play

What is the quality of service customers can expect from your business?

(businesscollective)

 

Customers are fickle and there will always be those that will be disrespectful or annoying. The key is to always maintain your cool and never ever indulge in a shouting match with a customer. 

If you know any other awesome customer service tips, please feel free to share in the comments section below. Happy hunting!

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