CPC orders tech firm's West African branch to give status report on faulty Galaxy Note 7 devices

Ayodele Johnson 00:00 - 19 September 2016

Samsung Galaxy Note 7

The directive is a display of the CPC's responsibility, who has been vested with the duty of battling problems related to customers and manufacturers of products.

The Consumer Protection Council (CPC) has given a 7-day ultimatum to Samsung West Africa, instructing the tech firm to give a status report concerning how it plans to comply with the directive from its headquarters concerning the recall of all Samsung Galaxy Note 7 devices.

This is following cases of battery explosion and all other mishaps experienced by customers.

The status report request was contained in a letter to Samsung West Africa, signed by Dupe Atoki, CPC's Director General on Wednesday, September 14, 2016.

ALSO READ: Tech company to replace customers' Note 7 device over mishap

The letter reads, “The attention of the Council has been drawn to media reports indicating that the lithium-ion batteries for Samsung Galaxy Note 7 are prone to catching fire.”

“The said faulty batteries have reportedly caused the phone to explode in 35 separate incidents, sometimes bursting into flames, damaging property and leaking dangerous chemicals,”

“You are, therefore, directed to, within seven days of the receipt of this letter, furnish the Council with information on the full status of your compliance with the global directive of Samsung to recall the Samsung Galaxy Note 7 forthwith, including other measures you may have taken to safeguard the safety and interest of Nigerian consumers in this respect.”

The Consumer Protection Council is a Federal Government establishment charged with the responsibility of addressing customer's complaints, as well as removing counterfeit products from the market.