VFS Global appointed to administer UK Govt visa in 142 countries

This award is the latest in a long line of wins for the world’s leading visa, passport and citizen services provider.

• VFS Global becomes the service provider for all UK Visa and Citizenship Application Centres overseas – operating across 142 countries.

• Estimated to manage 3.8million applicants every year, VFS Global is now opening UK application centres in 84 new countries during 2024.

• New contract will also see significant investment in technology to improve the customer experience, accessibility and security.

• The UK contract is the sixth global contract won by VFS Global during 2023.

During 2024, VFS Global will deploy 240 Visa and Citizenship Application Service (VCAS) Centres for the UK in 142 countries across Africa & Middle East, Americas, Australasia & Europe, China & Taiwan, and Asia & Asia Pacific regions. These centres will accept all categories of visa applications as well as UK passport applications in some locations. Combined, these new centres are estimated to process 3.8 million applicants every year.

In the African region, VFS Global will deploy Visa and Citizenship Application Service (VCAS) Centres for the UK in 31 countries over the course of next year. The list of locations include: Algeria, Angola, Botswana, Cameroon, Democratic Republic of Congo, Cote d'Ivoire, Egypt, Ethiopia, Gabon, Gambia, Ghana, Kenya, Madagascar, Malawi, Mauritius, Morocco, Mozambique, Namibia, Nigeria, Rwanda, Saint Helena, Senegal, Seychelles, Sierra Leone, South Africa, Sudan, Tanzania, Tunisia, Uganda, Zambia, and Zimbabwe.

Beyond the scale of the deployment, VFS Global will invest to improve the customer journey and increase accessibility - including through new customer websites, and through updated in-person experiences. VFS Global will deploy its latest technologies to maintain robust identity checks and ensure the integrity of the visa and passport application process. The new contract is expected to deliver savings to the UK Government.

Zubin Karkaria, Founder and CEO, VFS Global, said, “We are delighted to win this contract and expand our partnership with the Home Office to become their service provider for all UK visa customers overseas. We are excited to begin operations in new locations, and to take the next step towards providing customers with a seamless, simple and secure visa and passport application experience. This win is a testament to our dedicated efforts to provide all our client governments with best-in-class services.”

The UK is a popular destination for travellers from across the African region with Nigeria being the one of the top four application locations.This win comes soon after VFS Global being awarded the global biometric collection service mandate with Australia and renewal of the global visa service contract with Sweden.

*Source: https://www.gov.uk/government/statistics/immigration-system-statistics-year-ending-june-2023/how-many-people-come-to-the-uk-each-year-including-visitors#visitors-to-the-uk

VFS Global has won the mandate to provide UK visa services in the following countries;

Africa and Middle East

Algeria, Angola, Bahrain, Botswana, Cameroon, Democratic Republic of Congo, Cote d'Ivoire, Egypt, Ethiopia, Gabon, Gambia, Ghana, Iran, Kenya, Kuwait, Madagascar, Malawi, Mauritius, Morocco, Mozambique, Namibia, Nigeria, Oman, Qatar, Rwanda, Saudi Arabia, Senegal, Seychelles, Sierra Leone, South Africa, Sudan, Tanzania, Tunisia, Uganda, United Arab Emirates, Zambia, Zimbabwe

Americas, Australasia & Europe

Albania, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahamas, Barbados, Belarus, Belgium, Bermuda, Bolivia, Bosnia & Herzegovina, Brazil, Bulgaria, Canada, Cayman Islands, Chile, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, El Salvador, Estonia, Fiji, Finland, France, Georgia, Germany, Greece, Guatemala, Guyana, Honduras, Hungary, Iceland, Iraq, Ireland, Israel, Italy, Jamaica, Jordan, Kazakhstan, Kosovo, Kyrgyzstan, Latvia, Lebanon, Lithuania, Malta, Mexico, Moldova, Montenegro, Netherlands, New Zealand, Nicaragua, North Macedonia, Norway, Panama, Papua New Guinea, Peru, Poland, Portugal, Romania, Russian Federation, Saint Lucia, Serbia, Slovenia, Spain, Suriname, Sweden, Switzerland, Tajikistan, Trinidad & Tobago, Turkey, Turkmenistan, Ukraine, United States of America, Uzbekistan, Venezuela

China and Taiwan

China, Taiwan

Asia & Asia Pacific

Bangladesh, Bhutan, Brunei, Cambodia, India, Indonesia, Japan, Laos, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Philippines, Singapore, South Korea, Sri Lanka, Thailand, Vietnam

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