"Our customers guide our decisions," MD tells Consumer Protection Council

Managing Director, MultiChoice Nigeria, John Ugbe, has reiterated the pay-TV provider's commitment to the continuous provision of top quality service to its subscribers.

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Speaking at the event, Ugbe, who led a team of experts to the hearing, said, “Our customers guide the decisions we make and all our initiatives continue to be geared towards a rewarding customer experience for our subscribers. We await further communication on a new appointment from the CPC, as we work jointly towards improved quality and content for our customers.”

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Armed with a number of official documentation that the CPC had requested at the hearing, Ugbe further said, 'We recognise the role the CPC plays in consumer protection and we are glad that we have the opportunity to meet with them in order to achieve optimal customer satisfaction, which is our key objective.'