FAAN permits Bolt to resume operations at airports after travellers’ complaints, says it does not seek monopoly

• FAAN has allowed Bolt to resume operations at its managed airports after resolving outstanding operational issues with the ride-hailing company.

• FAAN apologised to travellers for the inconvenience caused by efforts to establish a framework for e-hailing services and said it had made necessary adjustments after listening to public concerns.

• The airport authority said it supports healthy competition and does not seek to create a monopoly, adding that passengers remain free to choose from available authorised transport options.

The development comes after concerns from travellers over the difficulty of accessing e-hailing services at airports and the cost of alternative transportation options.

In a statement issued on August 27, 2026, FAAN apologised to passengers for the inconvenience caused by efforts to establish a sustainable operational framework for e-hailing services at its airports.

The authority said it had worked for nearly a decade to address challenges linked to commercial and e-hailing vehicles within the airport environment, including passenger solicitation, touting, unregulated operations, random pick-ups and safety, security and accountability concerns.

FAAN said these concerns prompted it to strengthen the management and visibility of commercial transportation within airports.

The authority explained that it introduced the Airport Car Hire Rank Management System (ACHRAMS) to bring greater structure, visibility and accountability to authorised airport car-hire services.

FAAN stressed that ACHRAMS is not an e-hailing application and was never created to compete with Uber, Bolt or other mobility platforms.

“FAAN supports healthy competition and does not seek to create or promote a monopoly in airport transportation.”

The authority also clarified that the fares highlighted in recent public discussions were not newly imposed by FAAN or created by ACHRAMS.

“We sincerely apologise for the difficulties this caused our passengers. The impact was significant. We have listened, reflected and made the necessary adjustments.”

FAAN said Bolt could now commence its services at FAAN-managed airports immediately.

The authority said the resolution demonstrated that it was possible to protect the integrity and security of the airport environment while preserving the convenience and freedom of choice that e-hailing services offer passengers.

FAAN added that it remained engaged with other e-hailing operators and expected the outstanding discussions to be concluded in the coming days.

The authority reiterated that passengers remain free to choose from available transportation options that best meet their needs.

“Our responsibility is to ensure that whichever authorised service they choose operates within a safe, secure, orderly and accountable airport environment.”

The development follows growing public attention to airport transportation after travellers raised concerns over access to e-hailing services and the cost of airport taxis.

FAAN thanked the travelling public for its patience and understanding and assured passengers that their safety, security, convenience and overall airport experience remained at the centre of its decisions.