This help desk professional wrote the best comeback when someone insulted her job

pulse

May 10, 2017 1:32 AM

IT support is like the Rodney Dangerfield of the tech job world. But one woman wants the world to know it's a great career.

Angela Felix

Angela Felix loves her job.

That may not seem unusual, unless you know what her job is. Felix is a tech support worker. IT support is like the Rodney Dangerfield of tech professions. It gets no respect and is widely considered one of the worst jobs in the industry, something entry level people do until they can move up the ranks as quickly as possible.

There's good reason for that reputation. IT support people are the ones dealing with frustrated customers, who often yell at them during their calls. And the job is one of the lowest paying in tech too. On average, US tech support workers earn $36,000 a year, according to Glassdoor.

But there's a flip side to the job, said Felix, who works for a major insurance company in Arizona, according to her LinkedIn profile. Tech support work offers the chance to help people, she wrote in a post that went viral on LinkedIn, which she gave Business Insider permission to share.

Felix's post has been liked by over 25,000 people and has received over 2,000 comments. Many have been gushing, like this one:

"You are an inspiration, Angela! It's clear you take pride in your work and that the people who contact you are treated kindly, professionally and competently. They are NOT just another number. It's also heartwarming to hear about how you have stayed in your position because you love what you do and you have not succumbed to the pressure to change jobs in order to 'move up the ladder' and land in a role that may not be as satisfying."

Or this one:

"Helpdesk function is very critical for any IT organization to make any meaningful impact of the services they provide to business users."

Or this one:

"You are the definition of success."

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