The era of low regard for regulatory authority is over
The Consumer Protection Council has given an order to Turkish Airlines, stating that the airline risk facing sanctions if it does not furnish it with a detailed report of events that led to the alleged abuse of the carrier’s passengers.
This was communicated in a statement signed by the Director, Legal Services, CPC, Mr. Emmanuel Ataguba dated January 21, 2015.
The council gave the airline a fresh ultimatum of seven days to come up with the report or face sanctions in line with the laws protecting the rights of consumers.
In a letter directed to the airline, the council raised a point based on Section 18 of the CPC Act which criminalises disobedience to summons, neglect or refusal to attend and testify before the council or to answer any lawful enquiry or to produce any document as might be required.
The Director-General of the council, Mrs. Dupe Atoki made it clear that the era of low regard for regulatory authority is over, and that the CPC will mete out the appropriate punishment to erring airlines.
The CPC boss said, “Apart from extant laws and regulations in the country, the operations of Turkish Airlines are bound by international standards and practices”.
“The CPC will not allow any company to mete out to Nigerian consumers treatment that it will not subject consumers anywhere else in the world to”.
Finally, the council announced its commitment to fight for the right of airline customers.