The bridal shop had guaranteed her that the wedding dress would be ready within 14 weeks but last weekend before her wedding told Nicky she might not receive it on time
A bride-to-be has narrated how her wedding day was "ruined" after a bridal shop waited till the last minute to deliver her dream dress.
43-yr-old Nicky Michaels had ordered a Tom Flowers designed dress from Berketex Bride in Nottingham for her big day and paid for a remeasure 16 weeks before her wedding.
According to Nottingham Post, the bridal shop had guaranteed her that the wedding dress would be ready within 14 weeks but last weekend before her wedding told Nicky she might not receive it on time.
Miss Michaels finally managed to get her hands on a longer-length version - to be shortened in store - but said it did not feel like the same dress.
The shop Berketex Bridal said "human error" had been to blame for the delay of Miss Michaels' dress.
The heartbroken bride told reporters, "I just want to look lovely on the day, like any bride does, but it feels like I'm having to take second best.
"The dress I've been offered is going to change the shape totally and it's not my dress. It's completely ruined my big day.
"I haven't been able to eat or sleep properly. I saved all my money for this dress and it's just ridiculous. I don't want any other bride to go through what I have."
The groom, 49-yr-old Gardner speaking on his bride's damaged dress said, "It's a complete and utter farce, which has left Nicky heartbroken.
"We went away last weekend to relax before the wedding but we couldn't. It's caused us both so much emotional distress at what should be a happy time.
"There's nothing Nicky has done wrong. We've paid the money in time and hoped a company of that reputation could provide but they haven't."
Berketex manager Paul Wilson said: "There was absolutely no reason why the gown shouldn't have come to us quicker from the designer and it's basically due to human error.
"Our quality control team picked it up and have rectified it so she gets the gown in time for her wedding.
"We wouldn't want a bride not to have a gown on her wedding day so we do everything we can to make sure she is completely happy."