Last week, the frontline and backend teams of 9mobile came together to celebrate Customer Service Week, a global event recognizing the hard work and dedication of customer service professionals.
The teams went all out to make this year's celebration unforgettable, with a range of exciting activities and rewards. Here's a recap of the fun activities they had!
Monday: 9th Caller Reward & CEO's Greeting on IVR
The backend team kicked off the week with a surprise reward for every 9th caller of the day, courtesy of the customer service agents. The CEO also recorded a special greeting to thank customers for their loyalty and trust in the 9mobile brand.
Tuesday: Pimp My Workspace & Daily Fastest Fingers
The customer agents got creative, decorating their workstations with personalized themes and decorations. They also launched the Daily Fastest Fingers challenge, where agents competed to resolve customer issues quickly and efficiently.
Wednesday: Management Lucky Dip & Co-Director Day
The management team participated in a lucky dip, with exciting prizes up for grabs. They also celebrated Co-Director Day, recognising the vital role that co-directors play in driving the 9mobile customer service excellence.
Thursday: Photo Props with Director & Team Photo Sessions
The customer agents had a blast taking photos with fun props with the Customer service Director. The team also held team photo sessions to capture memories of the amazing customer service team.
Friday: KARAOKE & Daily Fastest Fingers Finale
The team wrapped up the week with a KARAOKE party, showcasing the agents' hidden talents. The Daily Fastest Fingers challenge concluded with a thrilling finale, crowning the speediest agent of the week!
Director of Customer Service at 9mobile said, "Our customers are at the forefront of everything we do, and Customer Service Week reminded us of the impact our team has on their lives. Thank you to our customer service heroes for making a difference every day."
The Customer Service Week celebration was an incredible success, thanks to our team's enthusiasm and commitment. 9mobile is proud to recognise and reward its agents' hard work and dedication to delivering exceptional customer experiences. Here's to another amazing year of serving customers with excellence!
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