Globacom, data grandmasters and Diamond Partner of the 2016 World Pension Summit ‘
Speaking on the second day of the summit at the Transcorp Hilton Hotel in Abuja, Globacom’s Head of Operations, North Central, Mr. Akeem Yusuf, said the company had developed an architecture comprising three main components that provide best customer experience in pension administration. These he said were Customer-on-Board, Payment Collection Process, and Automation.
Mr. Yusuf said the Customer–on-Boarding component was a simplified registration process which makes it easy for pension administrators to register, administer and manage their customers. In addition to this, he explained, “a mobile money agent will be created, and all payments will be updated using Glo Mobile-to-Pension Administrator’s database on Real Time basis, Real Time update of payment along with Customer Alert”.
On the third component, Automation, he stated that the present touchpoints between consumers and banks are either time consuming, tedious for consumer or a costly affair, but that the Pension administrator’s application provided by Globacom will be on Cloud Telephony platform. “The Cloud Telephony platform will automate various processes of Pension consumers so that there will be no need for Manual Interventions, especially in terms of personal premiums collection”, he said.
Being the country’s integrated telecoms operator offering Glo Mobile, Glo Broad access, Glo Business Solutions, Glo 1 and Glo Gateway services, Mr. Yusuf said Glo empowers its customers with tools and automation to make business and life easy.
Earlier, former President, Chief Olusegun Obasanjo, who delivered the keynote address at the summit urged the National Pension Commission (PenCom) to cautiously embrace innovation to avoid endangering the security of funds being managed by it.
“Innovation and sustainability must be with security. We cannot be too adventurous so that people who have worked and saved all their lives should have their money when they need it after retirement,” Chief Obasanjo advised.
PenCom Director General, Mrs Chinelo Anohu-Amazu, in her remarks commended Globacom for partnering with her commission to ensure a successful summit. She added that with the support of companies like Globacom, the commission is promoting a sustainable pension industry that positively impacts on the economic development of Nigeria.
Among those who attended the event was Governor Nasir el-Rufai of Kaduna State, former governor of Cross River State, Donald Duke, Head of Service of the Federation, Winifred Ekanem Oyo-Ita, the CEO, World Pension Summit, Chris Battaglia, and the Founder and Advisory Board Member, World Pension Summit, Harry Smorenberg.