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Varsity to launch website for direct complaints to the VC

NOUN will be launching a website allowing complaints to be sent directly to the VIce-Chancellor.

National Open University of Nigeria (NOUN)
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The Vice-Chancellor made the statement on Wednesday, November 16, at the 4th Quarter 2016 NUC Parastatal Servicom committee (PSC) meeting, which held at the university’s headquarters in Abuja, Daily Post reports.

According to Adamu, the initiative is aimed at enforcing service delivery between the varsity and its clients as well as amongst its staff members for mutual progress, Daily Post reports.

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Adamu said, “The website has two sections and one of the sections will provide an opportunity for our staff to interact with the Vice-chancellor on any complaint. And if we receive a number of similar complaint from other staff, we would take action on it.”

He also told the participants at the event, from over 40 federal universities in the country, that the new portal will be used in the evaluation of complaints regarding the operations of NOUN's 77 Study Centres nationwide, the attitude of lecturers' to their jobs, the state of infrastructure and any other relevant issues.

Urging the NUC PSC participants to incorporate professors and doctors into Servicom, Adamu lamented over the disdainful approach of the academic staff to Servicom.

According to Daily Post, the Vice-chancellor added that there was the need for Servicom to devise a way of making the rules flexible for academic staff who, due to the nature of their work, could not be in the office by 8am on a daily basis.

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Giving assurance of the full implementation of NOUN’s Service Charter and Complaints Policy, Adamu said the university is more responsive to the plights of stakeholders by its ongoing trailblazing efforts.

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