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‘Someone is going to die in this truck’: Amazon drivers and managers describe harrowing deliveries inside trucks with ‘bald tires,’ broken mirrors, and faulty brakes

Amazon drivers said some delivery trucks have faulty brakes, tires with poor traction, and broken mirrors. "On one van we had, the driver's side window wouldn’t roll up — and this was during winter in Colorado," said Eric Jeffries, a former driver for Amazon-affiliated delivery company DeliverOL.

  • Drivers who deliver packages for
  • "You are riding on bald tires in trucks with broken mirrors and messed up doors," former driver Arnold Burns said.
  • The drivers we interviewed are managed by third-party courier companies that work out of Amazon facilities.
  • Amazon is now rolling out a
  • This story follows an earlier investigation:

Some Amazon delivery drivers say the trucks they have used to transport packages to customers' doorsteps were beaten up and falling apart.

In interviews with Business Insider, current and recently employed drivers and managers of Amazon-affiliated courier companies described anxiety-ridden work shifts where they drove in trucks with broken windows, cracked mirrors, jammed doors, faulty brakes, and tires with poor traction.

"You are riding on bald tires in trucks with broken mirrors and messed up doors," said Arnold Burns, a former delivery driver for Amazon-affiliated TL Transportation in Langhorne, Pennsylvania. "They have a serious problem with upkeep of their vehicles."

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Sid Shah managed vehicle inspections and repairs for DeliverOL, another Amazon-affiliated company, out of an Amazon facility in Aurora, Colorado.

He described vehicle upkeep as "pathetic" and said it was a constant battle to get funding authorization for repairs.

e suffered severe anxiety while delivering packages for Amazon from "not knowing if my van was going to break down because the company didn’t keep up maintenance on them."

When former delivery driver Shanaea Burnett reported problems like faulty brakes and broken mirrors to her manager at New Jersey-based Prime EFS, she said he accused her of "always complaining" and told her to "get out of his face."

Prime EFS did not respond to requests for comment.

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On top of that, Amazon fines couriers if they can't complete a route assignment because they don't have enough vans to complete the work, he said. Two other sources confirmed that Amazon fines couriers for route assignments that they can't complete.

  • Amazon plants fake packages in delivery trucks as part of an undercover ploy to 'trap' drivers who are stealing
  • More than 200 delivery drivers are suing Amazon over claims of missing wages
  • "We sped like crazy": Amazon delivery drivers say they feel pressure to drive dangerously, urinate in bottles, and sprint on the job

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