- The notification will also show the location of the driver on a map through Amazon's Map Tracking feature.
- The details will be displayed similarly to how Uber and Lyft share driver information.
- The change will impact only Amazon Flex drivers, who work as independent contractors and deliver packages using their own vehicles.
- Visit Business Insider's homepage for more stories.
ADVERTISEMENT
Amazon will start sharing some delivery drivers' names and photos with customers (AMZN)
Starting this month, Amazon will provide customers with the first name and photograph of delivery drivers carrying their packages, the company confirmed to Business Insider.
uber
Amazon is planning to start sharing more details with customers about their delivery drivers, similar to how Uber and Lyft displays drivers' information.
Starting this month, Amazon will provide customers with the first name and photograph of Amazon Flex delivery drivers carrying their packages, the company confirmed to Business Insider.
The identifying information will be shared with customers once a driver is within 10 stops of their delivery address. The notification will also show the location of the driver on a map through Amazon's Map Tracking feature.
ADVERTISEMENT
"Some customers like to know as many details as possible for their deliveries and we are constantly looking for more ways to help them," an Amazon spokeswoman told Business Insider.
The change will impact only Amazon Flex drivers, who work as independent contractors and deliver packages using their own vehicles. It's possible that Amazon could later extend it to other drivers, as well, such as those working for third-party contractors which Amazon calls Delivery Service Partners.
"We're always looking for ways to improve customer and driver experiences," a spokeswoman said.
In a recent message to Amazon Flex Drivers announcing the change, the company said that sharing identifying information about drivers "helps customers prepare for your arrival to ensure a successful delivery."
ADVERTISEMENT
Amazon also recently started requiring its drivers to snap selfies on the road to verify their identities.
These selfies are not the photos that will be shared with customers. Customers will instead receive drivers' Amazon Flex account photo.
If you're an Amazon delivery driver, contact this reporter at hpeterson@businessinsider.com.
See Also:
ADVERTISEMENT
- A CMO who has worked at Nike and Coca-Cola reveals why Amazon isn't going to kill off retail any time soon
- Target employees share their wildest stories from the retailer's weekend register crash
- Alexandria Ocasio-Cortez hits back at Amazon's Twitter attack and accuses the company of relying on food stamps to 'make up for their low wages'
SEE ALSO: Walmart explains why it isn't racing to close its biggest gap with Amazon on next-day delivery
JOIN OUR PULSE COMMUNITY!
ADVERTISEMENT
Eyewitness? Submit your stories now via social or:
Email: eyewitness@pulse.ng
ADVERTISEMENT