Taking to social media to report government agencies’ and corporate organisations’ in fractures is now a norm in Nigeria.
This is a practice that was developed by the activities of Dr Joe Abah, the Director General of Bureau of Public Service Reform.
Early in August 2017, a Nigerian took to twitter to expose corruption within the Abuja-Kaduna train station. The train fare was increased by over 42.86%.
This led to the eventual displace of the station manager by the Minister of Transport, Mr Rotimi Amaechi.
A leading commercial bank in Nigeria, Sterling Bank Plc wouldn’t forget soon its experience with the public court on the social media. The bank’s refusal to comply with a Central Bank of Nigeria’s (CBN) directive was made public and resolved within few hours. Other financial institutions had to also declare their compliance status with this directive.
These experiences have turned social media to Public Complaints Commission (Ombudsman) in Nigeria, where issues of public concerns are expediently attended to and resolved.
Also, a leading politician in Nigeria, Mr Alhassan Ado Doguwa, was also exposed for nepotism and favouritism in government. His letter written to a government agency for selection of some candidates of his was released on the social media.
The politician was castigated for the move and many called for his resignation. This also it triggered a bill by the Nigerian Senate on the procedure for conducting recruitment exercise in civil service.
This social media activism has empowered Nigerians with the power to correct bad corporate and social practices. Many businesses and politicians now fear the damage they could incur when their unprofessional acts get to the social media.
Just a hashtag on the twitter, the integrity of a public worker or corporate existence of a private business is threatened. Thus, making many politicians and businesses in Nigeria to consider being more responsible.
This situation has made the citizens king as politicians and businesses now pay more attention to public perception about them on the social media.