UBA introduces way to make transactions using social media

UBA has launched a virtual banker which can be used through Facebook to make bank transactions.

The official launch of Leo the UBA Chat Banker took place of on Thursday, January 11, 2018, in Lagos where customers of the bank were given a step by step demonstration using Leo to make bank transactions through the Facebook Messenger chat platform.

It is the first time that any financial institution in Africa has decided to approach customers transactions with this solution that simplifies the transaction process.


The Chat Banking means that customers will be able to open new accounts, receive instant transaction notifications, check their balances on the go, transfer funds and airtime top up. They will also be able to confirm cheques, pay bills, to apply for loans, freeze accounts and request for mini statements as well.

Kennedy Uzoka who is the Group Managing Director of UBA spoke at the launch saying that Leo is part of initiatives aimed at putting the bank’s customers first with UBA continuously developing strategies aimed at easing transactions for the bank’s numerous users while ensuring the utmost safety of their transactions.

Uzoka noted that Leo will in the nearest future, show up on other social platforms and added that all it takes to enjoy the services is simply to have a Facebook account.

As he unveiled the character of Leo, Uzoka stated: "Leo being an intelligent personality will give you feedback instantaneously as you transact your business on the platform. A solution that is from the customer’s standpoint and is easy to use by anyone."


Austine Abolusoro who is the Group Head of Online Banking at UBA,  said at the launch that Leo is not just a chat machine, but an artificial intelligence personality meant to address any type of banking concerns raised by customers.

He assured that the security with this platform is that for every transaction, an OTP (One Time Password) is generated to the phone number that is registered to the account.

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