CPC Council investigating banking, finance, hospitality sectors over consumer rights violation

“There are ongoing investigations in the banking and finance and hospitality sectors and the effects would soon be felt. My resolve is to take the ongoing reforms to as many sectors as we can in spite of all odds.”

  • Published:
Mrs. Dupe Atoki  and Mr. Emmanuel Ataguba play

Director-General, Consumer Protection Council (CPC), Mrs. Dupe Atoki (left) and Director Legal Services, CPC, Emmanuel Ataguba (right)

(Daily Trust)
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Dupe Atoki, Director General of the Consumer Protection Council during a stakeholder’s workshop in Abuja on Thursday, March 18, 2016 stated that the organisation was investigating cases of consumer rights abuse in the banking and hospitality sectors.

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In view of the widespread abuse of consumer rights in the country, I elected on assumption of office to embark on sectoral interventions as opposed to resolving only individual complaints.

The reasoning is that the modification of the conduct of a major industry player resulting from such investigation would set the standards for other industry players in that sector to follow, thereby guaranteeing consumer satisfaction at a faster and wider spread.

Without doubt, this has yielded enormous benefits to consumers in the food and beverage sector. Currently, complaints about half-filled cans and foreign substances in drinks, including rusty bottle tops have been greatly reduced.

In bid to celebrate the World Consumers Day, Atoki said that since she resumed office, proper conduct is being enforced on all industry players. Adding that there have been a visible result in food and beverage sector.

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There are ongoing investigations in the banking and finance and hospitality sectors and the effects would soon be felt. My resolve is to take the ongoing reforms to as many sectors as we can in spite of all odds.”

Atoki urged customer to report any form of consumer misconduct they have experienced.

The council is determined to continue to pursue the protection of the rights of consumers with vigour.”

 “Consumers are, therefore, urged not to just grumble among themselves, but to complain when their rights have been breached,” she added.

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