Elon Musk Tesla CEO gives a master class on using social media for customer service

In December 2016, Tesla and SpaceX CEO Elon Musk provided entrepreneurs all over the world a master class in how to use social media effectively.

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Tesla CEO Elon Musk. play

Tesla CEO Elon Musk.

(REUTERS/Patrick T. Fallon)
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Social media can be tough waters to navigate for a lot of entrepreneurs.

But in December 2016, Tesla and SpaceX CEO Elon Musk provided entrepreneurs all over the world a master class in how to use social media effectively.

A Tesla owner had complained about fellow customers holding up spots at a local charging station and Musk took the complaint seriously.

Tesla CEO Elon Musk demonstrates the falcon-wing doors on the new Tesla Model X on September 29, 2015. play

Tesla CEO Elon Musk demonstrates the falcon-wing doors on the new Tesla Model X on September 29, 2015.

(Justin Sullivan/Getty Images)

 

The customer, Loic Le Meur shared his story on Medium:

"I was recently driving to a meeting in Silicon Valley and had to charge my Tesla. I decided to stop at the San Carlos super-charger on my way to Palo Alto and there were 5 other Tesla cars waiting in line to get a charging space. Most drivers seemed to have gone somewhere else as their cars were charging. The San Carlos supercharger is located within walking distance from Whole Foods, Peet's Coffee, a gym and some restaurants. Many drivers therefore keep their cars parked at the Supercharger even once their cars have finished charging.

I tweeted at Elon to tell him.

Within minutes, Elon promised to take action."

ALSO READ: 20 POWERFUL quotes from Elon Musk, Co-Founder Tesla Motors, Paypal

Here's the tweet he sent to Elon Musk:

 

Six days later, Tesla announced a policy on its official website, it read as follows:

"We designed the Supercharger network to enable a seamless, enjoyable road trip experience. Therefore, we understand that it can be frustrating to arrive at a station only to discover fully charged Tesla cars occupying all the spots. To create a better experience for all owners, we're introducing a fleet-wide idle fee that aims to increase Supercharger availability."

Tesla Model S P85D play

Tesla Model S P85D

(mashable)

 

The new policy stated that the company's app would remind Tesla owners once their car's charge is nearly complete, adding:  "For every additional minute a car remains connected to the Supercharger, it will incur a $0.40 idle fee." (The fee becomes inapplicable if the car is moved within five minutes.)

And that, dear entrepreneur reading this, is what is called customer service. Take a cue.

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