Starbucks has an understaffing problem, according to nearly nine out of 10 workers surveyed in a recent study.
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The vast majority of Starbucks workers say in a new survey that the chain needs to fix a major problem (SUBX)
Starbucks has an understaffing problem, according to nearly nine out of 10 workers surveyed in a recent study.
A barista prepares a drink at Starbucks' Vigo Street branch in Mayfair, central London.
Coworker.org, an online platform that allows workers to organize around certain issues, surveyed 184 Starbucks employees and 89% said that staffing was a problem at their locations over the past three months.
The findings back the testimony of more than a dozen employees who spoke with Business Insider in May about understaffing issues at the coffee chain.
"They cut our labor in half last year, and many times there'd only be one barista on the floor at a time," one employee told Business Insider. "It's still the case now."
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"Our store managers are empowered, but not incentivized, to make staffing decisions for their stores. And we work to make sure they have the right tools and deployments to help them succeed. We continue to solicit feedback directly from our partners though our own channels about what they are experiencing in our stores, and supporting 1:1 conversations with managers to make sure any concerns are addressed," a Starbucks spokesperson said in a statement.
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