Nordstrom's website is crashing on one of the retailer's biggest shopping days of the year (JWN)

pulse

July 13, 2017 8:03 PM

On Thursday, Nordstrom launched "early access" to its Anniversary Sale. But the retailer's website crashed before many shoppers were able to check out.

Nordstrom customers found themselves unable to complete their orders during a major sale.

Nordstrom's website is crashing during one of the company's most important shopping days of the year.

On Thursday, the retailer launched "early access" to its Anniversary Sale — an event that will last until August 6 during which Nordstom will offer major discounts on new styles. During "early access," Nordstrom cardholders were supposed to be able to shop the sale before it becomes open to the public on July 21.

However, many shoppers were unable to purchase items, as Nordstrom's website crashed before they could check out.

Customers took to social media to complain about the problems.

"Chat isn't working, checkout keeps booting me out when it's not emptying my cart, I keep getting signed out, and the phone lines are busy," another person wrote on the Facebook page. "I've never seen Nordstrom so totally unprepared for a sale, and this is by far your worst showing."

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