Strategy How to get a 5-star passenger rating on Uber, according to drivers

How to get a 5-star passenger rating on Uber, according to drivers

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September 27, 2017 11:02 PM

There's probably a reason you have a surprisingly low Uber rating.

Ratings on Uber are a two-way street.

Not only do you rate your driver, but your driver rates you on a scale of one to five stars after each journey.

You may think, who cares? So what if my Uber drivers don't like me? But there are direct consequences of having a lower passenger rating.

As Jon Hoos, an UberX driver with two years of experience, puts it on Quora, "When your rating is low, the driver will likely take a second or two and think to themselves, 'This rider has a 3.2 star rating. I don't know if I want them in my car.' I have not accepted rides because of a poor passenger rating, and I know that I will do it again."

Now, if you just checked your passenger review (all you have to do is open the Uber app and click on the menu button in the top left corner), and you're not happy with what you find, don't fret. Since that little number under your name is an average of all your ratings, earning a few more five-star reviews will up your average rating.

Figuring out what exactly constitutes a five-star passenger is a little less clear, however.

When Business Insider asked more than 40 Uber drivers to reveal their personal rating systems, we found that, though there are some basic standards most drivers hold passengers to, oftentimes what one Uber driver may consider totally acceptable, another Uber driver may deem worthy of point deductions.

If you follow these rules, however, you're almost guaranteed to get a five-star rating:

Add a tip

Don't keep the driver waiting

Be polite

If you're going to be sick, don't do it in the car

Clean up after yourself

Avoid slamming doors

Smell good

Don't do anything illegal in the car

"I start every ride as a five-star rating. I will deduct points for rude behavior or illegal activities. I will also deduct points for passengers who leave garbage in my car."

Generally just be a decent human being

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